We have updated the Service Request ticket type, which is used to request additional support services.
The option “Project” has been replaced with more distinct categories to choose from so that we can offer you the right service faster.
You now have the following options:
We want to inform you that submitting a Service Request that requires more than 1 hour for us to estimate a solution,
we will invoice for hours used in the estimation process if you choose not to proceed with the solution or estimate we offer.
However, if you accept the solution, we will not charge you for the estimation process, only for the solution itself.
Support tickets are invoiced periodically, and the minimum billable cost for support will be changed from 15 minutes to 30 minutes per ticket.
The change will be activated from the 1st of April and will occur on your invoice(s) from the 1st of May.
More information about our ticket types can be found in our Knowledge Centre: Create a ticket
Or check out our FAQ-Service Desk Support for any additional questions you may have.
Curious about the RamBase Test & Training System? – Read more about the extension here
Joakim Bringedal
We have updated the Service Request ticket type, which is used to request additional support services.
The option “Project” has been replaced with more distinct categories to choose from so that we can offer you the right service faster.
You now have the following options:
We want to inform you that submitting a Service Request that requires more than 1 hour for us to estimate a solution,
we will invoice for hours used in the estimation process if you choose not to proceed with the solution or estimate we offer.
However, if you accept the solution, we will not charge you for the estimation process, only for the solution itself.
Support tickets are invoiced periodically, and the minimum billable cost for support will be changed from 15 minutes to 30 minutes per ticket.
The change will be activated from the 1st of April and will occur on your invoice(s) from the 1st of May.
More information about our ticket types can be found in our Knowledge Centre: Create a ticket
Or check out our FAQ-Service Desk Support for any additional questions you may have.
Curious about the RamBase Test & Training System? – Read more about the extension here