Support Center

Rambase User Manual 16

• Introduction to RamBase
• CRM
• Sales

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Webinars 32

• New Automated Workflow concept [Administration]
• New Chart of Accounts application [Finance]
• Approval [Administration]

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Tutorials 0

FAQ: Administration 9

• Excel file from RamBase has #VALUE instead of numbers
• 'Export to excel' and the file received is empty
• Searching for reports

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FAQ: CRM 2

• Quotes are not listed in the opportunities (OPPD) application - why not?
• Is it possible to merge two customer accounts into one?

FAQ: Sales 21

• What is the scheduled shippping date based on and why doesn't it change when the order is reconfirmed?
• Customer subscriptions - how can I add a new subscription?
• How can we handle the error message regarding 'output type missing' when sending customer orders/invoices?

See all 21 articles

FAQ: Procurement 37

• How can I load inn 'Preferred Supplier' on articles?
• Is there a report that will list all active purchase orders & acknowledgments that shows per line (article) how much of the ordered quantity that is available and not linked to a customer order?
• How can the default mode always be 'ALL' when entering purchase (PUR) application?

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FAQ: Production 32

• Equivalent products in Production work orders (PWO's) and how to handle demand in PUR
• Cost for machines
• How can we identify if a part is added to a structure on a production work order?

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FAQ: Logistics 34

• Using Consignor, but option not available in the shipment application (SPN)?
• Creating an STL for a location
• When acquiring a new HHT (Hand Held Terminal) is there a suggested place to buy?

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FAQ: Auction 1

• Is it possible to move an object (LOT) from one supplier to another?

FAQ: Service 1

• Is it possible to change a service order (CSO) from 'Pending reception' to 'No pending reception' after the service is started?

FAQ: Rental 6

• How can I change price on a Price Agreement item - Salesrecurring (PRA) in status 1, that is linked to a Recurring Sales Quote Item (CQP) in status 1?
• Rental part - is there an overview with details of usage for the rental article?
• How can we add an item for cost (class:x) to our rental quote?

See all 6 articles

FAQ: Finance 74

• Bank information included on customer invoice prints/pdf's
• Is there a finance report that sorts by project/non-project?
• How to close a bank statement (BST) from status 3 to 4 when RamBase shows deviation

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FAQ: Product 23

• Notification triggers - what is this listing?
• How to mass update structures (KIT's)
• How can we load customer's product name (CUSPART)?

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FAQ: Collaboration 11

• What role is used to manage file-related tasks?
• Missing files in file collection?
• How can I resend a Sales Order (COA) to a person not defined as a contact in RamBase?​​

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FAQ: Human Resources 6

• Work hour log (WHL) reports: filter on specific persons or dates
• WHL - work 24-hours and all hours are registered on the same day
• Why can't we delete a time type that is no longer needed?

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FAQ: Quality Management 2

• What does it mean when the Landed cost says "SAR as Bref" on a CDC code
• Why is the picking list for a shipping advice (CSA) generated in the devation process (CDV) empty?

FAQ: Print 10

• Invoice print with more than 2 decimals, how can this be changed?
• How to change/update your company logo
• The product text on production work order's (PWO's) picking lists and Pick list details are different - why?

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FAQ: Reports 6

• How to add a field to an existing report?​​
• How to find reports needed​​?
• How to send a file version of the report by email to myself/another person​​?

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FAQ: Base Functions 21

• How can we register an IP address as trusted user network?
• How do we filter on items in a specific status in for example reports?
• How can we change our address on customer invoices and all other documents generated in RamBase?

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FAQ: Service Desk Support 9

• What information should be included in a ticket?
• How do I set the right priority on a ticket?
• What is the difference between a support ticket and service request?

See all 9 articles