Support Center

Rambase User Manual 16

• Introduction to RamBase
• CRM
• Sales
• Procurement
• Logistics

See all 16 articles

Webinars 17

• New Stock Entry System [Finance]
• New Work Order Operation Worklog application [Production]
• LCM part list [Production]
• Delivery Term Place [Logistics]
• Resource work order operations, group work order operations and distribute work order operation [Production]

See all 17 articles

Tutorials 0

FAQ: Administration 1

• How can I find the Partner Portal ?

FAQ: CRM 0

FAQ: Sales 12

• How can I change the country on a customer account (CUS)?​​
• How can we add internal information to a customer / supplier account?​​
• When closing a customer account using the option: Close Customer (ST=9), we get the message: ‘Cannot deactivate customers with open transaction documents’. How can we find the open documents?​​
• What is the difference between the two applications that group customer: CGR & CUG?​​
• Is it possible to update values in the customer archive (CUS) by load? If so, what are the required fields?​​

See all 12 articles

FAQ: Procurement 27

• If no supplier is selected as preferred on the supplier info sheet, who will get the forecast
• Is there a way to decide which supplier & price should be the preferred price?
• Is there any way to prevent some items from being included in the forecast file to a particular supplier?
• How can I ensure that the correct drawings and revision information is added to a purchase order when ordering?
• Is it possible to load supplier orders by file?​​

See all 27 articles

FAQ: Production 14

• What can affect the subtotals on a KIT and the price on a finished production and how does the calculations work?
• How can a user be added to the list of people who are able to approve measurement documents (MSR)
• Is Department (DEP) and project (PRJ) on a customer order (COA) copied to the production work order (PWO)?
• How can a user be added to the list of people who are able to approve a products structure?
• Why is the produced product linked to a customer order and how can I release it for another customer??

See all 14 articles

FAQ: Logistics 24

• How can I reverse a supplier return for scrapped goods?
• When we release goods to be available for other customers - what is the difference between ‘Unlock Assignments’ and ‘Make goods available for all customers’?
• How do I delete the requirement of serial number (SNO) when this is activated on a customer sales order (COA).
• How can I filter on the tracking number field on the report REP/100366 Outbound Shipments (CSA, SRT) — by ITM (with shipping info)?
• Is there a report or filter listing goods reception document items (SSA-items) of materials (parts with Class:M) that have been used in a specific time-frame?​​

See all 24 articles

FAQ: Auction 0

FAQ: Service 0

FAQ: Rental 0

FAQ: Finance 42

• Payment in advance – how is this handled when used on a customer order?
• How can I deactivate/activate KID on customer invoices (CIN)?
• Is there a report showing supplier invoices items (SIN-Items) with a link to the associated Goods receptions document items (SSA-Item) including the date the documents were created?​​
• How can one filter on a specific customer/supplier in the CUSBAL and SUPBAL applications?​​
• Is it possible to define a fixed exchange rate for certain currencies to use on specific customers?​​

See all 42 articles

FAQ: Product 13

• How can we load parts with structures?
• Is it possible to add blocking to several parts using a load or similar?​​
• When on a part, you see the Consumed 2020 & Consumed 2019. What documents are behind this quantity?​​
• Is there a report in RamBase that will list the actual warehouse quantity of a given part at a specific time?​​
• What happens if you change the part name on a product (ART) or the Text description?​​

See all 13 articles

FAQ: Collaboration 9

• How can I resend a Sales Order (COA) to a person not defined as a contact in RamBase?​​
• How can I change the contact person I want to send the order to on a Sales Order (COA)?​​
• Is it possible to find the previous file linked to a specific document in File Manager, and how can I find a file that has been unlinked to a specific document?​​
• How can one make sure emails sent from RamBase do not get flagged as spam or junk? (Spoofing emails from RamBase)​​
• Is it possible to store emails from Outlook in RamBase?​​

See all 9 articles

FAQ: Human Resources 0

FAQ: Quality Management 0

FAQ: Print 4

• How can we turn off printing for a specific document?​​
• Is it possible to change the personal email address in documents sent from RamBase?​​
• Is it possible to print/send to PDF Sales orders (COA) document without prices?​​
• How can one replace an old printer with a new one used to print from RamBase?​​

FAQ: Reports 6

• How to add a field to an existing report?​​
• How to find reports needed​​?
• How to send a file version of the report by email to myself/another person​​?
• How to share your report with other internal users of RamBase​​?
• How to save your report as a bookmark​​?

See all 6 articles

FAQ: Base Functions 15

• How can we specify default create values?
• Access to Test System
• Why am I unable to forward a sales order items to approval?​​
• When the setting for showing the users email and phone in the header of print designs is turned on – what phone number is used?​​
• Is there an easy way to find out what fields/columns one can base the filter on and what the abbreviation is for a specific column?​​

See all 15 articles

FAQ: Service Desk Support 6

• What information should be included in a ticket?
• What is the difference between a support ticket and service request?
• What is an incident?
• How do I set the right priority on a ticket?
• How can I use a suggestion ticket?

See all 6 articles