FAQ: Service Desk Support

These FAQs are related to support and services provided by RamBase Professional Services.

What information should be included in a ticket?
Our support team will assess your ticket upon reception and adjust it according to our set standards. Clear communication enhance our assessment of your req...
Tue, 13 Apr, 2021 at 8:22 AM
What is the difference between a support ticket and service request?
Tickets can be created by a defined Superuser of your organization. The Superuser acts as the internal first line of support for the users. Company specific...
Mon, 12 Apr, 2021 at 5:07 PM
What is an incident?
Incidents are issues where the system or services have a fault in intended functionality and/or availability. Incident tickets will upon reception be diagno...
Mon, 12 Apr, 2021 at 5:31 PM
How do I set the right priority on a ticket?
Severity Categories The priority should reflect the severity of the reported case. The default priority is Low. The assessment of severity applies to incid...
Mon, 12 Apr, 2021 at 3:47 PM
How can I use a suggestion ticket?
By using the Suggestion ticket you can communicate a new feature idea to the RamBase product organization. Be aware that the development plan of RamBase ...
Mon, 12 Apr, 2021 at 3:46 PM
How can I get notifications about service availability and maintenance?
By clicking on the FOLLOW button to the right in forums, you will receive notifications on email when there is a new post in service availability and mainte...
Wed, 29 Sep, 2021 at 2:55 PM