FAQ: Service Desk Support

These FAQs are related to support and services provided by RamBase Professional Services.

What information should be included in a ticket?
Our support team will assess your ticket upon reception and adjust it according to our set standards. Clear communication enhance our assessment of your req...
Tue, 13 Apr, 2021 at 8:22 AM
How do I set the right priority on a ticket?
Severity Categories The priority should reflect the severity of the reported case. The default priority is Low. The assessment of severity applies to incid...
Mon, 12 Apr, 2021 at 3:47 PM
What is the difference between a support ticket and service request?
Tickets can be created by a defined Superuser of your organization. A Superuser can enter binding agreements for support and services on behalf of your orga...
Mon, 29 Aug, 2022 at 8:48 AM
What is an incident?
Incidents are issues where the system or services have a fault in intended functionality and/or availability. Incident tickets will upon reception be diagno...
Mon, 12 Apr, 2021 at 5:31 PM
How can I get notifications about service availability and maintenance?
By clicking on the FOLLOW button to the right in forums, you will receive notifications on email when there is a new post in service availability and mainte...
Wed, 29 Sep, 2021 at 2:55 PM
How can I use a suggestion ticket?
By using the Suggestion ticket you can communicate a new feature idea to the RamBase product organization. Be aware that the development plan of RamBase ...
Mon, 12 Apr, 2021 at 3:46 PM
How can I find the Partner Portal ?
You can access partner portal by following this link .    This access is only for partners.
Fri, 26 Aug, 2022 at 3:00 PM
How to create a user in RamBase Support Center
In order to interact with RamBase Support Center, you need to have a user.  Follow the steps below to create an account in our Support Center. 1. Go to ...
Tue, 30 Nov, 2021 at 12:41 PM
How can I attend a webinar?
Webinars As a part of new features release process, we regularly hold webinars. This is an opportunity for you to stay updated on what's new in RamBas...
Mon, 29 Aug, 2022 at 10:15 AM
What should I do when a User is activated or resigned?
When a new User is activated, remember to inform the User about Rambase Support Center and the possibility there is to follow different forums to receive im...
Thu, 17 Nov, 2022 at 1:57 PM