FAQ: Base Functions

How can we register an IP address as trusted user network?
It is possible to whitelist an IP address using the one time password administration (OTPADMIN) The OTPADMIN application displays the IP addresses...
Mon, 30 May, 2022 at 6:10 PM
How do we filter on items in a specific status in for example reports?
If one enters a report and would like to list all items in a specific status, be aware of the fact that the document has a status reflecting the lowest item...
Thu, 16 Dec, 2021 at 8:25 PM
How can we change our address on customer invoices and all other documents generated in RamBase?
Your address can be changed in the company archive (COM).  This is where the invoice address is picked from. JHC consultants have the access to update this....
Wed, 1 Dec, 2021 at 11:12 PM
Revision History - where is this found and what does it list?
'Revision History' on documents can be found in the context menu under Inspects and Views option. A list of changes made to the document/item wil...
Wed, 10 Nov, 2021 at 12:57 PM
How do I change language in RamBase?
To change the language in RamBase, click the person-icon up in the right hand corner, open the dropdown menu in the "Change language"-field and se...
Mon, 21 Jun, 2021 at 2:18 PM
How can we specify default create values?
Navigate to 'Admin' on the menu to the left. In the list enter 'Overview'.  (Or you can just write ADM in the program line.) This open...
Thu, 27 May, 2021 at 9:45 AM
How to clear cache and cookies in my web-browser?
If you are experiencing any unusual behavior in RamBase, such as the detail overview does not show in different applications, you can try the following:   ...
Fri, 22 Oct, 2021 at 4:30 PM
Access to Test System
If a user at your company should have access to a test system you could do the following: 1. Navigate to the USERS application in your production system...
Wed, 10 Feb, 2021 at 12:18 PM
Why am I unable to forward a sales order items to approval?​​
In order to send items for approval one must be the ‘Assignee’ on the document.
Sun, 7 Feb, 2021 at 2:42 PM
When the setting for showing the users email and phone in the header of print designs is turned on – what phone number is used?​​
The phone number is picked from the PHONE or DIRECT field on the users personnel account (PER). The mobile number field is not used.
Sun, 7 Feb, 2021 at 2:42 PM