FAQ: Collaboration

How can I resend a Sales Order (COA) to a person not defined as a contact in RamBase?​​
If the Sales Order (COA) is already registered and sent, but you would like to send it to several, choose from ‘Print / Send’ the option: ‘Print copy or re-...
Mon, 8 Feb, 2021 at 9:38 AM
How can I change the contact person I want to send the order to on a Sales Order (COA)?​​
On the Sales Order (COA), enter on ‘Edit’ in the ‘Send Document by’ field.In the pop-up, you will be able to choose ‘Email’ in the ‘meanings of sending (Sen...
Mon, 1 Feb, 2021 at 10:31 AM
Is it possible to find the previous file linked to a specific document in File Manager, and how can I find a file that has been unlinked to a specific document?​​
The previous file can be found in file manager by clicking on the ‘version’. Older file versions will still be found here. If a file has been unlinked and t...
Mon, 1 Feb, 2021 at 10:26 AM
How can one make sure emails sent from RamBase do not get flagged as spam or junk? (Spoofing emails from RamBase)​​
We send out emails from RamBase that looks like they are coming from the end user. e.g. something@yourcompany.no/com, but in reality they come from a RamBas...
Fri, 18 Jun, 2021 at 10:54 AM
Is it possible to store emails from Outlook in RamBase?​​
RamBase Office Add-in is an extension of RamBase where the user may archive emails from Microsoft Outlook and documents from Microsoft Word in RamBase. Thes...
Mon, 1 Feb, 2021 at 10:15 AM
Trying to update a confirmation field on a document in status 1 and get a message: Field was Protected’, why is this?​​
User does not have the permission to update this field, have your accesses checked.
Mon, 1 Feb, 2021 at 10:06 AM
Is it possible to use RamBase on my iPad?​​
The applications that are upgraded to HTML5 are compatible and should work fine on an iPad. You can try and download Chrome, if this is possible on your iPa...
Mon, 1 Feb, 2021 at 10:04 AM
How to add files to RamBase​​?
All types of files can be added to RamBase through the File Manager functionality. The file size limit is maximum 80 mb. per file.
Mon, 1 Feb, 2021 at 10:03 AM
Email Traceability: How can I see the email has left RamBase when customer complains they have not received it?​​
On the document level, you have an option called “Correspondence” (“Output” in new applications). This will open a pop-up where you can see a list of the ou...
Mon, 1 Feb, 2021 at 10:02 AM