FAQ: Finance

Rejected payments due to invalid KID - what is wrong?
If payments are rejected with KID error messages, for example KID is not valid, check with your bank that you KID/OCR agreement is set up to handle KID/OCR ...
Thu, 1 Dec, 2022 at 8:30 AM
Is it possible to update the customer's address on a customer invoice (CIN) that has been registered?
It is not possible to update address from the customer account (CUS) on a customer invoice in status 4.  This option - Update address from CUS -  is only a...
Tue, 29 Nov, 2022 at 6:39 PM
Why does the system require department field to be filled when the account does not?
The reason for this can be the company setting (csv)  "Department as mandatory on supplier purchase order (Requisition)" is turned on.  When this...
Thu, 10 Nov, 2022 at 9:10 PM
Error message - when trying to send VAT declaration to Altinn
                                         (Country-specific functionality in Norway.) Authentication error: Token expired or user lacks necessary Altinn rol...
Thu, 10 Nov, 2022 at 1:55 PM
Closing a period in PAR to st9 (Close Period (ST=9) and get the error message: Illegal Period Close : Inventory Balance import not completed !
First the agio has to be reversed to be allowed to make transactions in period you are trying to close. When this is done, the following steps can be tak...
Thu, 10 Nov, 2022 at 11:28 AM
Payments and currency rate deviations - how are they handled in RamBase?
Bankdate Payment (PAY) will be calculated based on the rate of the day the payment was done in the bank. Currency losses and gains will be calculated a...
Tue, 29 Nov, 2022 at 4:57 PM
Is it possible to backdate a customer invoice (CIN)?
One can only backdate a customer invoice date (CIN date) to the customer shipping advice date (CSA date) - or associated document for example: sales order d...
Wed, 9 Nov, 2022 at 2:17 PM
When forwarding a supplier invoice (SIN) to an existing supplier credit note (SCN), which fields must match?
When forwarding a supplier invoice (SIN) to an existing supplier credit note (SCN)  some fields must match: Status on the document it will be forwar...
Mon, 17 Oct, 2022 at 8:31 PM
Bank information included on customer invoice prints/pdf's
Bank info will be included on customer invoices prints/pdf's by adding this in the Docref field on the  Bank Account Info. The DocRef field in the Misc...
Thu, 28 Jul, 2022 at 2:53 PM
Is there a finance report that sorts by project/non-project?
It is possible to sort by project and non-project in the Results & Balance report.  Highlight the report in the Finance report application (FRP) and pr...
Thu, 28 Jul, 2022 at 2:29 PM