FAQ: Sales

Is it possible to delete a project order (POD) ?
As long as there is one customer order (COA) that has been created with a link to a project order (POD), you may not delete the project order (POD). When t...
Thu, 10 Nov, 2022 at 8:48 PM
How is currency exchange agreements handled in RamBase?
Exchange rate fluctuation agreements is a currency exchange agreement.  An index agreement stated as 100/1.5 indicates that the customer (CUS) has to pay 1...
Wed, 9 Nov, 2022 at 6:56 PM
What is the scheduled shippping date based on and why doesn't it change when the order is reconfirmed?
The scheduled shipping date is based on the request date as long as the setting for 'Ship based on conf date' is not activated for the specific or...
Wed, 29 Jun, 2022 at 11:43 AM
Customer subscriptions - how can I add a new subscription?
Inspect a customers subscriptions by: To open the Customer (CUS) application, find Sales in the RamBase menu and then Customer management. Click C...
Sat, 28 May, 2022 at 4:26 PM
How can we handle the error message regarding 'output type missing' when sending customer orders/invoices?
If the user gets the message: Send to or output type is missing for email/print! when trying to send a customer order/invoice, it could help to use the opti...
Fri, 13 May, 2022 at 2:03 PM
Can the field 'Confirmed date' be added to the import job for customer orders (COAUPLOAD)?
The confirmed date (CONF date) cannot be added to the import job for customer orders (COAUPLOAD - INP/37224) as this field is calculated by RamBase and not ...
Thu, 12 May, 2022 at 7:48 PM
How can we identify items with messages?
If you need to find all items with messages attached, you could use the following procedure: To find a specific Sales Order Item, open the COAITEM (COAI...
Tue, 12 Apr, 2022 at 6:07 PM
What does "Recipient from a source document" mean in the output control folder on a customer?
When "Recipient from a source document" is chosen in the Output control folder on a customer for a customer sales order (COA), when reconfirming t...
Mon, 7 Mar, 2022 at 4:14 PM
Is there a step-by-step manual how to register a customer order (COA) and through the process until invoiced ?
You can read how to create a coa here: Create a Sales order (COA) (rambase.net)  Forward COA to CSA: Prepare for picking (PFP) (rambase.net) It is possibl...
Mon, 7 Mar, 2022 at 12:01 PM
Why is an article with class Z included as purchase need in the sales operation planning (SOP)?
The 'Ignore in S&OP' flag was not added on the article.  When this is flagged on the article, it will not be included next time the sales and...
Thu, 27 Jan, 2022 at 3:57 PM