FAQ: Administration

Trying to enter a menu, and the list is empty
If you try to enter a menu that is empty, for example chart of accounts (ACC) or the CIN/SIN items menu, it can help to choose «reset to default view» befor...
Wed, 9 Nov, 2022 at 7:11 PM
Excel file from RamBase has #VALUE instead of numbers
The file from RamBase is correct, but excel interprets it differently depending on whether the file is opened directly from the email or if it is saved firs...
Thu, 14 Jul, 2022 at 10:44 AM
'Export to excel' and the file received is empty
If one orders an export to excel, and the file is empty, it can help to choose «reset to default view» before ordering again: If this does not h...
Wed, 29 Jun, 2022 at 11:28 AM
Searching for reports
We have several ways to search for reports on specific topics in RamBase. Report Menu (RPM) To easily get an overview of the RamBase reports, use the Re...
Wed, 29 Jun, 2022 at 11:16 AM
Why do I get an error message when trying to login from outside the office?
When trying to login in outside the office, this error message will appear if the user is not flagged to login in from a remote location: 'You are not...
Sat, 23 Apr, 2022 at 7:07 PM
How can I add the products Manufacturing Area (MAA) to a report?
The Manufacturing area (MAA) on an article is retrieved from the Manufacturing area (MAA) application.  There is a manufacturing area number (MAANO) on the...
Sun, 27 Feb, 2022 at 7:15 PM
How can I see why my import job failed?
When loading data into RamBase, an IOL (In/Out Log) is created. If the load fails, and the IOL (In/Out log) is in status 7, there is an icon behind the BAQ ...
Tue, 12 Jul, 2022 at 9:53 AM
How can we change the way of logging into RamBase to use single sign on with Microsoft AD?
There is a settings that can be turned on that will enable users to log into RamBase using single sign on with Microsoft AD instead of Pid-login and passwor...
Tue, 12 Jul, 2022 at 9:17 AM
How to login remote after changing to a new mobile/telephone.
If a user has received a new telephone/mobile, this must be registered in the Authenticator application. Go to 'USERS/xxxx' (xxxx=identification ...
Tue, 4 Jan, 2022 at 1:10 PM
Does 'Caused by' influence the calculation of the delivery performance (DPS)
When a Sales order item (COAITEM) or all items are forwarded to a new sales order, (COA), the user can choose whether the change is caused by ‘Us’ or the &#...
Tue, 5 Apr, 2022 at 9:27 PM