It is possible to whitelist an IP address using the one time password administration (OTPADMIN)


The OTPADMIN application displays the IP addresses with exception for using one time password to login to RamBase.


The Search field is a free text filter.

To open the One time password administration (OTPADMIN) application, find Admin in the RamBase menu and then User administration. 

Click Trusted user networks to enter the OTPADMIN application.


Create OTP exception

It is possible to create OTP exception from the Users (USERS) application or directly in the OTPADMIN application.

Create OTP exception in the Users application

The user must have logged in from the IP address at least one time with a one time password.

  1. Enter the USERS application.

  2. In the Users area, find and highlight the user.

  3. Click the Sessions folder.

  4. Find the IP address and click the Verify this IP address to disable two-factor authentication icon in the Actions column to create an OTP exception for the selected IP address.

Create OTP exception in the OTPADMIN application

  1. Click the Create OTP exception button.

  2. Write the IP address in the IP address field.

  3. Write a reason in the Description field.

  4. Select system in the System lookup field.

  5. Click the Create button to create an OTP exception.

Follow up on OTP exceptions

Delete an OTP exception

  1. Enter the OTPADMIN application.

  2. Find the OTP exception you want to delete.

  3. Click the Trash can icon in the Actions column to delete the OTP exception for the selected IP address.

Edit an OTP exception

  1. Enter the OTPADMIN application.

  2. Find the OTP exception you want to edit.

  3. Click the Edit icon in the Actions column.

  4. It is possible to change the IpAddress, Description and SystemName fields.

  5. Click the check-mark icon in the Actions column to save the changes.