If you have problems changing the email address in docby, you should inspect the customer account: Handling folder, to see if ‘Mandatory’ has the value YES on the specific rule under document handling. If Mandatory is set to YES, you will not be able to remove / change this in DocBy. You can add other email addresses, but not change this one unless you change to Mandatory=No on the customer account.
Why is it not possible to change the email address in DocBy on my document? Print
Modified on: Sat, 6 Feb, 2021 at 4:58 PM
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