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Does 'Caused by' influence the calculation of the delivery performance (DPS)
How can I find the Partner Portal ?
How can I change the country on a customer account (CUS)?
How can we add internal information to a customer / supplier account?
When closing a customer account using the option: Close Customer (ST=9), we get the message: ‘Cannot deactivate customers with open transaction documents’. How can we find the open documents?
What is the difference between the two applications that group customer: CGR & CUG?
Is it possible to update values in the customer archive (CUS) by load? If so, what are the required fields?
See all 12 articles
What orders are showing in the Transactions/Purchase Order folder on a supplier (SUP)?
How can we add information to the field 'Buyers Ref no' on purchase orders (SPO)??
When forwarding a purchase order response (SOA) to another existing purchase order response (SOA), which fields must match?
If no supplier is selected as preferred on the supplier info sheet, who will get the forecast
Is there a way to decide which supplier & price should be the preferred price?
See all 30 articles
'Change price' on a production Goods reception (SSA) - will this update prices on the production work order (PWO)?
What is the correct process when scrapping quantity on a production work order (PWO) and changing the total quantity on orders?
What can affect the subtotals on a KIT and the price on a finished production and how does the calculations work?
How can a user be added to the list of people who are able to approve measurement documents (MSR)
Is Department (DEP) and project (PRJ) on a customer order (COA) copied to the production work order (PWO)?
See all 16 articles
SPN calculation of volume - Can cm be used as the unit and calculate the volume in m3?
How can I reverse a supplier return for scrapped goods?
When we release goods to be available for other customers - what is the difference between ‘Unlock Assignments’ and ‘Make goods available for all customers’?
How do I delete the requirement of serial number (SNO) when this is activated on a customer sales order (COA).
How can I filter on the tracking number field on the report REP/100366 Outbound Shipments (CSA, SRT) — by ITM (with shipping info)?
See all 25 articles
How are the exchange rates handled in RamBase?
Is it possible to get an overview of income per part per year?
General ledger account for Round off on SIN
Payment in advance – how is this handled when used on a customer order?
How can I deactivate/activate KID on customer invoices (CIN)?
See all 45 articles
How can we load parts with structures?
Is it possible to add blocking to several parts using a load or similar?
When on a part, you see the Consumed 2020 & Consumed 2019. What documents are behind this quantity?
Is there a report in RamBase that will list the actual warehouse quantity of a given part at a specific time?
What happens if you change the part name on a product (ART) or the Text description?
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How can I resend a Sales Order (COA) to a person not defined as a contact in RamBase?
How can I change the contact person I want to send the order to on a Sales Order (COA)?
Is it possible to find the previous file linked to a specific document in File Manager, and how can I find a file that has been unlinked to a specific document?
How can one make sure emails sent from RamBase do not get flagged as spam or junk? (Spoofing emails from RamBase)
Is it possible to store emails from Outlook in RamBase?
See all 9 articles
Where does the 'BILL TO' address on purchase orders (SPO) come from?
How can we turn off printing for a specific document?
Is it possible to change the personal email address in documents sent from RamBase?
Is it possible to print/send to PDF Sales orders (COA) document without prices?
How can one replace an old printer with a new one used to print from RamBase?
How to add a field to an existing report?
How to find reports needed?
How to send a file version of the report by email to myself/another person?
How to share your report with other internal users of RamBase?
How to save your report as a bookmark?
See all 6 articles
FAQ: Base Functions
How do I change language in RamBase?
How can we specify default create values?
Access to Test System
Why am I unable to forward a sales order items to approval?
When the setting for showing the users email and phone in the header of print designs is turned on – what phone number is used?
See all 16 articles
FAQ: Service Desk Support
What information should be included in a ticket?
What is the difference between a support ticket and service request?
What is an incident?
How do I set the right priority on a ticket?
How can I use a suggestion ticket?
See all 6 articles