On the specific payment (PAY), press enter on the number in the ‘Bank Reference’ field. This will open the pay reconciliation (RECPAY). In this overview, you will have the option to open the payments listed to ST:4. If you need to have the payment (PAY) re-opened to ST:1, you will in addition have to delete the specific payment (PAY) from the overview using the trash can icon. You will then be able to enter the payment (PAY) and backward it to ST:1. NB! If you re-opened a payment (PAY) to status 1, you need to add it back to the pay reconciliation (RECPAY) when done, using the magnifying glass under ‘selected payments’.
How can we re-open a payment (PAY) to correct an error if the payment has been reconciled in RECPAY? Print
Modified on: Mon, 1 Feb, 2021 at 2:07 PM
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