Support Center

Rambase User Manual 16

• Introduction to RamBase
• CRM
• Sales
• Procurement
• Logistics

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Webinars 23

• New and improved Sales invoice CIN [Finance]
• Common picking lists [Logistics]
• Create Goods transfer (CGT) [Logistics]
• Backdate Sales invoices and -credit notes [Finance]
• The new File manager [Collaboration]

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Tutorials 0

FAQ: Administration 8

• Why do I get an error message when trying to login from outside the office?
• How can I add the products Manufacturing Area (MAA) to a report?
• How can I see why my import job failed?
• How can we change the way of logging into RamBase to use single sign on with Microsoft AD?
• How to create a user in RamBase Support Center

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FAQ: CRM 1

• Is it possible to merge two customer accounts into one?

FAQ: Sales 19

• How can we handle the error message regarding 'output type missing' when sending customer orders/invoices?
• Can the field 'Confirmed date' be added to the import job for customer orders (COAUPLOAD)?
• How can we identify items with messages?
• What does "Recipient from a source document" mean in the output control folder on a customer?
• Is there a step-by-step manual how to register a customer order (COA) and through the process until invoiced ?

View all 19

FAQ: Procurement 37

• How can I load inn 'Preferred Supplier' on articles?
• Is there a report that will list all active purchase orders & acknowledgments that shows per line (article) how much of the ordered quantity that is available and not linked to a customer order?
• How can the default mode always be 'ALL' when entering purchase (PUR) application?
• Where in the purchase program (PUR) is the bundle/package qty from MPN?
• Is there a report of articles purchased from specific suppliers?

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FAQ: Production 27

• Kit Menu application is presenting quantity as 1 pcs, even thought it is found in several operations in the same kit. Is this correct?
• How is the 'assign to stock' on PWO's meant to work?
• Is it possible to remove production work orders (PWO's) from a specific run group?
• Can I cancel a production work order (PWO) that has an operation for external work in status 5?
• How can a user cancel a production work order (PWO) that is in st:5 ?

View all 27

FAQ: Logistics 30

• Is there a description of how the SAR Optimize job works?
• What does this error message mean 'Location in document mismatch with location in shipping service'
• What does the ID number on the shipment (SPN) mean?
• How do we cancel a Stock transfer (STW)?
• How can we receive goods for a stock transfer (STW)?

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FAQ: Auction 1

• Is it possible to move an object (LOT) from one supplier to another?

FAQ: Service 1

• Is it possible to change a service order (CSO) from 'Pending reception' to 'No pending reception' after the service is started?

FAQ: Rental 6

• How can I change price on a Price Agreement item - Salesrecurring (PRA) in status 1, that is linked to a Recurring Sales Quote Item (CQP) in status 1?
• Rental part - is there an overview with details of usage for the rental article?
• How can we add an item for cost (class:x) to our rental quote?
• How does the Rental module handle customer specific rental prices on a product?
• Is it possible to change the Valid From on a Rental - Recurring Invoice Plan (COP)

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FAQ: Finance 68

• Is it possible to change the Vat Code on a supplier invoice item (SIN item)?
• How can I register manual General Ledger postings (ATR) in a closed period?
• Is the freight cost included in inventory value/acquistion costs?
• How to handle a General Ledger Posting (ATR) that stops in status 2
• Is it possible to upload 2-digit SAF-T codes to accounts (ACC) ?

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FAQ: Product 19

• Is it possible to import the Manufactures part number (MPN's) on articles?
• How can I find all structures a specific product is included in?
• When changing the name of an manufacture (MFR), will this affect other applications?
• Prices are bought in one specific currency but in backlog overviews on the article they are presented in the local currency - is this correct?
• Trying to define a new product and stopped with error message: 'Company setting require product name to be unique'

View all 19

FAQ: Collaboration 10

• Missing files in file collection?
• How can I resend a Sales Order (COA) to a person not defined as a contact in RamBase?​​
• How can I change the contact person I want to send the order to on a Sales Order (COA)?​​
• Is it possible to find the previous file linked to a specific document in File Manager, and how can I find a file that has been unlinked to a specific document?​​
• How can one make sure emails sent from RamBase do not get flagged as spam or junk? (Spoofing emails from RamBase)​​

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FAQ: Human Resources 4

• Why can't we delete a time type that is no longer needed?
• Overtime hours registered as flex in error - how can they be transferred back to overtime to be paid as wages?
• How to find reports for the work hour log (WHL) module.
• What do we need to remember when closing a user account (User/PID))??

FAQ: Quality Management 2

• What does it mean when the Landed cost says "SAR as Bref" on a CDC code
• Why is the picking list for a shipping advice (CSA) generated in the devation process (CDV) empty?

FAQ: Print 6

• How can I print a label from the location 'Unassigned'?
• Where does the 'BILL TO' address on purchase orders (SPO) come from?
• How can we turn off printing for a specific document?​​
• Is it possible to change the personal email address in documents sent from RamBase?​​
• Is it possible to print/send to PDF Sales orders (COA) document without prices?​​

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FAQ: Reports 6

• How to add a field to an existing report?​​
• How to find reports needed​​?
• How to send a file version of the report by email to myself/another person​​?
• How to share your report with other internal users of RamBase​​?
• How to save your report as a bookmark​​?

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FAQ: Base Functions 20

• How do we filter on items in a specific status in for example reports?
• How can we change our address on customer invoices and all other documents generated in RamBase?
• Revision History - where is this found and what does it list?
• How do I change language in RamBase?
• How can we specify default create values?

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FAQ: Service Desk Support 6

• What information should be included in a ticket?
• What is the difference between a support ticket and service request?
• What is an incident?
• How do I set the right priority on a ticket?
• How can I use a suggestion ticket?

View all 6