Support Center

Rambase User Manual 16

• Introduction to RamBase
• CRM
• Sales
• Procurement
• Logistics

See all 16 articles

Webinars 22

• Common picking lists [Logistics]
• Create Goods transfer (CGT) [Logistics]
• Backdate Sales invoices and -credit notes [Finance]
• The new File manager [Collaboration]
• New Supplier Invoice application (SIN) [Finance]

See all 22 articles

Tutorials 0

FAQ: Administration 2

• Does 'Caused by' influence the calculation of the delivery performance (DPS)
• How can I find the Partner Portal ?

FAQ: CRM 0

FAQ: Sales 12

• How can I change the country on a customer account (CUS)?​​
• How can we add internal information to a customer / supplier account?​​
• When closing a customer account using the option: Close Customer (ST=9), we get the message: ‘Cannot deactivate customers with open transaction documents’. How can we find the open documents?​​
• What is the difference between the two applications that group customer: CGR & CUG?​​
• Is it possible to update values in the customer archive (CUS) by load? If so, what are the required fields?​​

See all 12 articles

FAQ: Procurement 30

• What orders are showing in the Transactions/Purchase Order folder on a supplier (SUP)?
• How can we add information to the field 'Buyers Ref no' on purchase orders (SPO)??
• When forwarding a purchase order response (SOA) to another existing purchase order response (SOA), which fields must match?
• If no supplier is selected as preferred on the supplier info sheet, who will get the forecast
• Is there a way to decide which supplier & price should be the preferred price?

See all 30 articles

FAQ: Production 16

• 'Change price' on a production Goods reception (SSA) - will this update prices on the production work order (PWO)?
• What is the correct process when scrapping quantity on a production work order (PWO) and changing the total quantity on orders?
• What can affect the subtotals on a KIT and the price on a finished production and how does the calculations work?
• How can a user be added to the list of people who are able to approve measurement documents (MSR)
• Is Department (DEP) and project (PRJ) on a customer order (COA) copied to the production work order (PWO)?

See all 16 articles

FAQ: Logistics 25

• SPN calculation of volume - Can cm be used as the unit and calculate the volume in m3?
• How can I reverse a supplier return for scrapped goods?
• When we release goods to be available for other customers - what is the difference between ‘Unlock Assignments’ and ‘Make goods available for all customers’?
• How do I delete the requirement of serial number (SNO) when this is activated on a customer sales order (COA).
• How can I filter on the tracking number field on the report REP/100366 Outbound Shipments (CSA, SRT) — by ITM (with shipping info)?

See all 25 articles

FAQ: Auction 0

FAQ: Service 0

FAQ: Rental 0

FAQ: Finance 45

• How are the exchange rates handled in RamBase?
• Is it possible to get an overview of income per part per year?
• General ledger account for Round off on SIN
• Payment in advance – how is this handled when used on a customer order?
• How can I deactivate/activate KID on customer invoices (CIN)?

See all 45 articles

FAQ: Product 13

• How can we load parts with structures?
• Is it possible to add blocking to several parts using a load or similar?​​
• When on a part, you see the Consumed 2020 & Consumed 2019. What documents are behind this quantity?​​
• Is there a report in RamBase that will list the actual warehouse quantity of a given part at a specific time?​​
• What happens if you change the part name on a product (ART) or the Text description?​​

See all 13 articles

FAQ: Collaboration 9

• How can I resend a Sales Order (COA) to a person not defined as a contact in RamBase?​​
• How can I change the contact person I want to send the order to on a Sales Order (COA)?​​
• Is it possible to find the previous file linked to a specific document in File Manager, and how can I find a file that has been unlinked to a specific document?​​
• How can one make sure emails sent from RamBase do not get flagged as spam or junk? (Spoofing emails from RamBase)​​
• Is it possible to store emails from Outlook in RamBase?​​

See all 9 articles

FAQ: Human Resources 1

• What do we need to remember when closing a user account (User/PID))??

FAQ: Quality Management 0

FAQ: Print 5

• Where does the 'BILL TO' address on purchase orders (SPO) come from?
• How can we turn off printing for a specific document?​​
• Is it possible to change the personal email address in documents sent from RamBase?​​
• Is it possible to print/send to PDF Sales orders (COA) document without prices?​​
• How can one replace an old printer with a new one used to print from RamBase?​​

FAQ: Reports 6

• How to add a field to an existing report?​​
• How to find reports needed​​?
• How to send a file version of the report by email to myself/another person​​?
• How to share your report with other internal users of RamBase​​?
• How to save your report as a bookmark​​?

See all 6 articles

FAQ: Base Functions 17

• How do I change language in RamBase?
• How can we specify default create values?
• How to clear cache and cookies in my web-browser?
• Access to Test System
• Why am I unable to forward a sales order items to approval?​​

See all 17 articles

FAQ: Service Desk Support 6

• What information should be included in a ticket?
• What is the difference between a support ticket and service request?
• What is an incident?
• How do I set the right priority on a ticket?
• How can I use a suggestion ticket?

See all 6 articles